Privacy Policy

Introduction

At Vartis Technic Limited ("Vartis Technic"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, contact us, apply for a job, or use our services.

By using our website or engaging our services, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

We may collect:

Full name
Email address
Phone number
Property address
Business or company name
Service request details
Appointment information
Payment-related information (where applicable)

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Website pages visited
Date and time of your visit
Referring website
General location information derived from your IP address

Communications

We may keep records of:

Emails
Phone conversations
WhatsApp messages
Website enquiries
Customer support requests
Feedback and survey responses

How We Use Your Information

We use your information to:

Respond to enquiries
Schedule inspections and appointments
Deliver requested services
Prepare quotations and invoices
Process payments where applicable
Communicate project updates
Provide customer support
Improve our services
Manage customer relationships
Send appointment reminders
Respond to complaints
Maintain internal records
Comply with legal obligations
Protect our business against fraud or misuse

Where permitted by law, we may also send service updates, promotional offers, or newsletters. You may opt out of marketing communications at any time.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and understand how visitors use our website.

Cookies may help us:

Remember user preferences
Improve website performance
Analyse website traffic
Enhance security
Measure the effectiveness of marketing campaigns

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

How We Share Your Information

We do not sell or rent your personal information.

We may share your information with:

Employees and authorised personnel
Trusted contractors and technicians assigned to your project
Payment service providers
Technology and website service providers
Professional advisers such as accountants, auditors, or legal advisers
Government or regulatory authorities where required by law

We only share information that is necessary for providing services or meeting legal obligations.

Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we strive to safeguard your information, no method of electronic storage or internet transmission is completely secure. We therefore cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Maintain business records
Meet legal and regulatory requirements
Resolve disputes
Enforce our agreements

When information is no longer required, we will securely delete or anonymise it where appropriate.

Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of certain processing activities
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request a copy of your personal information where applicable

To exercise any of these rights, please contact us using the details provided on our Contact Us page.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children under the age of 18 without appropriate consent. If we become aware that we have unintentionally collected information from a child, we will take reasonable steps to delete it.

International Data Transfers

If your information is processed or stored outside Nigeria by trusted service providers, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page together with the revised effective date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or how Vartis Technic handles your personal information, please contact us.

For privacy enquiries, requests to access or update your information, or other data protection concerns, please use the contact details provided on our website's Contact Us page.

Your Consent

By accessing our website, submitting information through our online forms, requesting our services, or otherwise interacting with Vartis Technic, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.